Online billing allows FedEx customers to access more features on the FedEx.com website, including:
- Instant access to invoices.
- 180 days of invoice history.
- Online dispute features.
- Online management of payment methods.
- Optimum Parcel’s shipment auditing.
The guide below details the process for enabling FedEx Billing Online for accounts that are currently receiving paper invoices.
Step 1: Login to FedEx.com
Step 2: Navigate to FedEx Billing Online.
Option 1: Navigate the Top Menu: Manage > View Pay Bills
Option 2: Select the direct path listed below
Step 3: Enter your account number
Option 1: Select a FedEx account from your online profile (i.e. combobox shown below)
Option 2: Enter a nine-digit FedEx account number (i.e. text field shown below)
Note: if you don’t know your account number, then proceed with the following steps, before returning back to this step:
- Go to the homepage of FedEx.com
- Select My Profile on the top right menu.
- Select Account Management on the left sidebar.
- Copy and paste the account number within.
- Proceed to Option 2, detailed above.
Step 4: Confirm registration
Select the continue button at the bottom of the page. By clicking this, you’ll be receiving a notification via email each time an invoice is created within your online account. It’s important to note that you will no longer be receiving a paper invoice via mail. Such documents can be printed off within the self-help services available online at FedEx.com
Step 5: Notify Optimum Parcel of this change
- Enabling FedEx online billing allows Optimum Parcel to proceed with shipment auditing on the account. Please
- contact customer service
- with indication of this change to your FedEx account so shipment auditing services can commence on this FedEx account.
