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Not all shipments are eligible for a refund credit. Optimum Parcel only files disputes and claims when a refund is reasonably expected.
The attributes of each shipment, your shipping account and terms of service set related to each carrier are used to qualify the shipments that are eligible for a refund. The claim filing service built into Optimum Parcel files disputes and claims with the carriers according to these inputs and best practices.
Optimum Parcel works hard to ensure that each and every potential refund is submitted in a way that maximizes refund credits secured back to your shipping account. All parts of the auditing and claim filing processes are engineered to deliver maximum savings.
Defined attributes
The topics below outline some of the inputs that determine if a shipment is eligible for a refund. The parameters related to each auditing point checked on a given shipment are specific to that auditing point, and each is detailed within other articles inside the Optimum Parcel help center.
Shipment attributes
- Ship date
- Services used
- Charges applied
- Billed type
- Applied discounts
- Size of shipment
- Weight of shipment
Account attributes
- Base discounts
- Earned discounts
- Accessorial fee discounts
- Waivers on service type
Global attributes
- Waivers on service fees
- Time of year waivers (e.g. Holidays)
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