Need help navigating to the edit shipping account page?
Check out the Enable lost and damage service article within this Optimum Parcel help center.
The settings listed below are intended to provide guidance to Optimum Parcel customers in configuring lost and damage claims for a UPS® account within the Optimum Parcel customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS.com shippers:
Enabled. Y (Auto)
This ensures that claims are filed automatically.Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only.
Claim type. UPS.com
Do you work with UPS® Capital on insurance claims? Refer to the UPS® Capital template defined within this help center.Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product.
Tip: Use the same name defined on your customer invoice.
- Example: Dress
- Example: Fresh flower
- Example: Control board – ABS481
Product description. Specific to your business
Tell us a bit more about the Product.- Example: Black maxi dress, size S
- Example: Two dozen cut roses
- Example: GPS, Wifi enabled version
Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
- Example: 1
- Example: 2
- Example: 16
Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated.
- Example: $49.00
- Example: $56.99
- Example: $120.00
Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.Claim amount. $100
This implies a $100 claim amount on each claim submitted.Comments/explanation. Blank
Comments are reserved for perishable shippers.
