It is possible to report a package as lost or damaged when delivered to an international location. However, UPS® has restrictions on using the online system to file a claim for international shipments.
Optimum Parcel is able to file lost and damaged claims for shipments traveling to an international location. Optimum Parcel performs all the necessary steps to file a lost or damaged claim and completes any required follow-up actions. The Optimum Parcel lost and damaged claims management service is designed to handle even the most complex requirements. Optimum Parcel manages the hassle of filing lost and damaged claims and sending all pertinent documents to UPS® on the shipper’s behalf.
Declared value
Keep in mind that UPS® automatically protects each domestic package and international shipment against loss or damage up to a value of $100 USD without a declaration of value. If the value of the contents exceeds $100 USD then a higher declaration of value should be made.
