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Category: Onboarding customers

Optimum Parcel News Articles

How to use DocuSign integration

The DocuSign integration allows merchants to easily send contracts and legal forms to customers for a digital signature. It cuts...

How to use the protected information feature

Security is a top priority at . There are many methods used to protect the security of the merchant and...

How to merge user accounts

As a merchant, you might need to consolidate customer accounts. For example, a customer might have their UPS® and FedEx®...

How to identify if the user is a linked user

The Linked User Feature makes managing customers’ accounts more efficient. As a merchant, you may want to view which users...

Disable or delete user on a customer account

A customer may need help disabling or deleting a user on their account. This article outlines how to easily delete...

Troubleshooting email confirmation for new account

The email sending service built into Optimum Parcel is highly dependable. Emails are sent within milliseconds from the system to...

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