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No follow up needed: Optimum Parcel tracks refund credits from start to finish

carrier refund credits shipment audit

Think of Optimum Parcel like a digital detective that initiates a comprehensive audit, submits claims on eligible shipments, and diligently tracks refunds until verified. Optimum Parcel tracks claims and reconciles credits to secure monetary refunds on your shipping accounts. Unlike some auditors who take a cut of every refund secured, Optimum Parcel only splits the refunds where actions were taken by Optimum Parcel.

What kind of claims are tracked and verified by Optimum Parcel?

Optimum Parcel tracks all money-back guarantee claims that are submitted by the claim submission service and verifies that approved claims are credited back to shipping accounts either as credits on a future invoice or as refunds credited to the card on file with FedEx or UPS. Money-back guarantee claims that are not submitted by Optimum Parcel’s claim submission service are not tracked through the verification service.
Optimum Parcel tracks the shipping labels voided by the shipment voiding service and verifies successful voids are credited back to shipping accounts. Shipping labels voided by the shipper are tracked through the verification service and reported as canceled within the Optimum Parcel application.
Optimum Parcel tracks the notifications sent to third-party shippers for unused shipping labels and verifies successful voids are credited back to shipping accounts. Shipping labels voided by third-parties that are not included within the unused shipping label notification feature in Optimum Parcel are not tracked through the verification service.

Each credit is analyzed and reconciled using automated processes that are fast and accurate. Easy to read dashboards showcase the actions taken to reclaim refunds and the amount of refund credits secured.

Accurate tracking of refund credits

Optimum Parcel provides an industry-leading claim verification service that tracks all auditing activities and reconciles each refund credit to actions taken by Optimum Parcel to secure that refund credit. The credit verification process used by Optimum Parcel creates accuracy in reporting and assurance in billing with no follow up needed on your part.

Do you have an existing auditing agreement?

Save up to 70% in service fees and get more refund credits with Optimum Parcel.

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