Verifying FedEx® and UPS® refund credits
A screenshot is taken from the FedEx® online billing center that showcases the details of each refund, including the refund amount. These screenshots are shown within the Optimum Parcel App, on the shipment detail view for any given shipment.
Service fees are only applied to refund credits that have been applied to your account, by way of credits to an open invoice, or otherwise.
A log of all events is also found in the shipment detail view for any given shipment. In addition, there’s a Refund Credit export template available within the reporting dashboard located inside of your Optimum Parcel account.
