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Category: Lost and damage service

Optimum Parcel News Articles

How declared value is handled for claims

UPS® and FedEx® automatically protect shipments against loss or damage up to a value of $100 without a declaration of...

What documents do I need to submit a lost or damaged claim with FedEx®?

To make the claim process as quick as possible, FedEx® may suggest uploading supporting documentation for the claim as soon...

How do I file a claim for a damaged DHL® package?

This article details the process to file a claim with DHL® Express after a package has been damaged in transit....

How do I report a FedEx package as damaged?

This article details the manual five-step process to follow when damage occurs on a FedEx® package. Outlined below are the...

What do I do with my FedEx® packaging that’s reported as damaged?

If you received a damaged FedEx® package or contents make sure to keep all original packaging, including cartons and contents,...

How long do I have to report a lost or damaged package with FedEx®?

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