The purpose of this article is to provide additional information related to paper invoices sent related to your Optimum Parcel Account.
By default, customers are enrolled in paperless billing, where invoices are sent as attachments to the billing notification email recipients specified within the Settings page of the dashboard.
Customers can request paper statements to be mailed, and this feature may be enabled on some customers depending on account standards.
- If you'd like to stop getting paper invoices from Optimum Parcel, please reach out to our support team with a request to be removed from paper invoices and future direct mail via the
- Contact Us
- page of the website. Please be sure to include the global_id for your account to ensure accuracy in fulfillment of the request. Recent invoices processed may be in transit at the time of the request submitted, and the request may take up to 2 weeks to be processed through in full. Also note that where paper invoices are not set, emails are still sent with the attached invoice charges.
