One customer recently asked, “Is there a way I can tell if we really did get the credits from FedEx® and UPS® that are on the bill sent by Optimum Parcel?” This article will explain how to verify these credits.
Verify the credits from FedEx® and UPS® on your Optimum Parcel invoice
Optimum Parcel provides proof of every refund secured. A screenshot is taken within the FedEx® and/or UPS® online billing center that showcases the details of each refund, including the refund amount. Every credit is reconciled and proof of the actions taken by Optimum Parcel to get any given credit is readily available. These screenshots are shown within the Optimum Parcel app on the shipment detail view for any given shipment.
Important info
Invoicing is done only on the credits reconciled to action taken by Optimum Parcel to secure those refunds.
- Service fees are only applied to refund credits that have been applied to your account, by way of credits to an open invoice, or otherwise. A log of all events is also found in the shipment detail view for any given shipment. In addition, there’s a Refund Credit export template available within the Reporting Dashboard located inside of your
- Optimum Parcel account.
