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Category: Direct Customers

Optimum Parcel News Articles

Who can report a UPS® package as lost or damaged?

Either the shipper or receiver of the package can contact UPS® to report the package as damaged or lost. However,...

Can a lost or damaged claim be filed on UPS® international shipments?

It is possible to report a package as lost or damaged when delivered to an international location. However, UPS® has...

What do I do with my UPS® package that’s been reported as damaged?

When a package is reported as damaged, make sure to keep the original carton, its contents, and all packing materials...

Void unused shipping labels

UPS charges for every single shipping label generated. So, if you, or a third-party shipper, don’t use or void the...

Details on the date range from the performance report

Do you have the email open? The date listed at the top of each carrier section includes all activities for...

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